What does the Bright House Networks Data and Internet service offering consist of?
Bright House Networks offers the following Data and Internet options to suite your specific business needs:
Cable Modem (Coax): With speeds ranging up to 20 Mbps.
Dedicated Internet Access - Offering service speeds ranging from 2 Mbps to 155Mbps per site with an aggregate of 1Gbps across all customer sites.
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How do I know which Broadband Internet speed package is right for me?
Bright House Network's HSD offers affordable, scalable solutions for all your business needs.
Just getting started?
- Plug in to the digital economy with a High Speed Internet connection that you can upgrade as your business grows.
- Less than 10 employees and just a few online at the same time?
- Need the security of remote storage, but not a tremendous amount of data to store?
- Several employees online at once? Need to send and receive large files?
- Choose a package that includes the same standard user security but doubles your remote storage.
- When the time comes to communicate with the world, you'll need more bandwidth
- Move large files, graphics and data faster; improving employee efficiency, and with 200 Mb of storage more stays secure.
- With this package, your business is connected and ready to grow.
- With 50% faster upload speeds and even more storage.
- Get incredibly fast Internet aces to move high volumes of data.
- Includes 1 GB of remote backup to avert business data loss due to hurricanes, fire, theft, system failures and human error. This package is the ultimate for businesses.
- *Speeds vary by Market
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What is Dedicated Internet Service?
Dedicated Internet Access (DIA) is deployed to grant customers ease-of-use in addition to meeting their bandwidth needs of internet access with fiber at speeds up to 155Mbps. The service provides dedicated fiber access from the customer site to the Bright House Networks' IP network. The user bandwidth is carried transparently through the Bright House Network IP network to the internet.
Custom Offerings for Dedicated Internet include:
Dedicated Fiber Access above 155Mbps and/or aggregate above 1Gbps: Service speeds ranging from 160 Mbps to Gigabit Ethernet (1000Mbps).
Dedicated Internet Access with BGP: Enables customers to use Bright House Networks and a second provider to connect to the internet.
Managed VPN: A virtual private network (VPN) service between several cable modems.
Cable modem aggregation: A virtual private network (VPN) service between several cable modems and a single site over fiber.
Managed Firewall: Provides a solution for customers that want to filter access to their servers.
Redundant Service: Provides various solutions for offering redundant equipment and/or paths between the hub and the customer site.
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What are the features of DIA?
Standard Options for Dedicated Internet Access include:
Network Address Translation Dynamic Host Configuration Protocol
Domain Name Service hosting (both forward and reverse resolution)
Email hosting (standard = 5 mailboxes)
IP Services
o&Internet Access
o&DNS Query
o&NTP
Dynamic and Static Internet Addresses included (with completed IP justification form for blocks greater than 14 usable.)
Business Customer Service Level Agreement.
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Are there any Upgrade Options?
Upgrade Options include:
- Metro Ethernet Solutions (Multiple site Intranet) using separate electrical ports on the optical CPE
- Leased Router with no configuration file
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What is Border Gateway Protocol?
Border Gateway Protocol v4 is the standard protocol utilized to advertise routes between separate autonomous systems (A collection of routers under a single administrative control – consequently with a single routing policy). Typically Border Gateway Protocol is utilized by an organization who desires upstream Internet Service Provider redundancy – i.e. if ISP A experiences a failure, the enterprise will still have connectivity inbound and outbound via ISP B. Generally, the goal is to use 2 or more connections in a way that will "load-balance" them. Ideally, roughly half the traffic will go in and out of each connection. For "fail-over" routing if one connection goes down the other one keeps the customer connected to the Internet.
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What is Metro Ethernet?
Metro Ethernet Solutions (MES) can be deployed in several configurations based on the customer requirements. This solution includes the creation of a Virtual LAN from one site device to another site device. Delivered on fiber with speeds up to 155Mbps, the service provides dedicated fiber access from the customer site to the Bright House Networks' IP network. The user bandwidth is carried transparently through the Bright House Networks' IP network to the Internet.
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What are my options for Metro Ethernet?
Standard Options:
- Connection from one customer site to another customer site.
- Customer may carry VLANs by stacking using Q-in-Q tagging (May have longer lead time. Not all hubs are enabled.)
- Business Customer Service Level Agreement.
Upgrade Options:
- Leased Router with no configuration file
- Dedicated Internet Access using separate electrical ports on the optical CPE
- Optional Metro Ethernet Solutions (MES) can be deployed in several configurations based on the customer requirements. These are in addition to the standard offerings.
Custom Options:
- Customer may carry VLANs by stacking using Q-in-Q tagging. Q-inQ tagging is not supported by default and has to be customized causing a little bit more lead time. It is only available in specific hubs must be evaluated on a per customer basis.
- VLAN Trunking Protocol (VTP messages Transporting of Bright Protocol Data Units (BPDU's) end to end
- Continuous Data Protection (CDP) support across the Bright House Network's switched network
- Spanning tree domains across the Bright House network for a customer.
- Redundant Solutions
- In addition to the primary access link, redundant solutions are available. This solution will be custom designed based on customer needs and willingness to pay. Possible offers include full path redundancy (either wired or wireless) or simple equipment redundancy. Below are the custom solutions we currently can support.
Standard Offerings
In our standard offerings, fiber customers receive the benefit of transport redundancy over the Bright House Network redundant core network. Hub site and backbone redundancy features include:
- Conditioned AC and DC power to eliminate brown-outs and black-outs.
- Generators and UPS systems in the event of extended loss of commercial power.
- Bright House Networks backbone transport utilizes a ring design utilizing east and west diverse paths.
- The Bright House Networks IP backbone includes redundant routers to the internet.
- Diverse Fiber Path - For customers concerned about the path from their location to the hub site, Bright House Networks offers a diverse fiber path solution. The solution is designed to eliminate the customers concern over losing connectivity to the Bright House Networks hub site if one fiber pair was accidentally cut.
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What is Full Redundancy?
Full redundancy is the most comprehensive solution and provides the highest levels of availability. This solution includes:
Redundant Customer Premise Equipment (CPE) configured with automatic failover capabilities.
Diverse Fiber Paths to primary and secondary hub sites.
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Does Bright House offer Managed Firewall Service?
Yes. Bright House Networks' Managed Firewall Service is intended to increase the security of the customer network by providing access to application ports specified by the customer. Unless specifically permitted, all connections are filtered by the firewall appliance. Bright House Networks also offers out-sourced Managed Security solutions which are available in all divisions and primarily targeted at the Small/Medium Business customer.
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What is DNS?
Domain Name Services (DNS) is a service intended to give name resolution on the Internet to a user's web site or host name. Incidents occurring during initial installation may require changes in the initial DNS entries. Bright House Networks can provide both forward and reverse name resolution.
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What is NAT?
NAT (Network Address Translation) is the translation of an Internet Protocol address (IP address) used within one network to a different IP address known within another network. One network is designated the inside network and the other is the outside.
NAT reduces the need for a large amount of publicly known IP addresses by creating a separation between publicly known and privately known IP addresses.
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What is DHCP?
Dynamic Host Configuration Protocol (DHCP) provides the ability to dynamically assign IP addresses to customer devices that support DHCP. DHCP can be configured to assign the following items to customer devices: IP address, subnet mask, default gateway, domain name, WINS servers, and DNS servers.
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What are Services Levels are associated with Bright House Networks' Data and Internet Services?
Bright House Networks "raises the bar" on superior network performance and high quality care for Data and Internet Services. Please click here to learn more about the Service Levels for Data and Internet.
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What is Business Solutions Remote Data Backup?
Bright House Networks Business Solutions Remote Data Backup allows you to automatically back up computer files to a secure and remote data center. You can easily, securely and reliably prevent loss of data on desktops, laptops and servers with this cloud-based backup solution. The service does not require additional investments in IT resources, and is centrally managed and configured with a web-based console. Backed up files are protected at all times – files are encrypted before they are sent over the Internet, while they are being sent over the Internet, and when they are stored in the data center.
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Can I just sign up for a Remote Data Backup account?
You must have Broadband Internet from Bright House Networks Business Solutions in order to sign up for Remote Data Backup.
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What platforms/operating systems are supported by Remote Data Backup?
Remote Data Backup supports the following Windows and Mac operating systems:
- Windows: Microsoft Windows®7, 2008, Vista®, XP, 2003, 2000 (desktops and servers)
- Mac: Mac OS® X 10.6, 10.5, 10.4 (desktops and servers)
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What devices can I back up with Remote Data Backup?
You can back up desktops, laptops, servers, network shared drives and external devices which appear as "fixed" or "letter" drives in My Computer.
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Does Remote Data Backup support network drives?
Yes, network drives can be included as part of a backup set.
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What server platforms are supported by Remote Data Backup?
In addition to computer files on personal computers, the following server platforms can be backed up:
- Windows Servers
- Exchange, SQL, VMware databases
- VSS writer, SYSVOL, Active Directory
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Does Remote Data Backup support external drives?
Remote Data Backup supports drives that Windows recognizes as "fixed" or drives that appear as a letter in My Computer. If you need to back up data from an unfixed or removable drive, first copy the data onto one of your fixed drives, and then select the data for back up.
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Is there a limit to the amount of data that can be backed up?
The amount of data that your company can backup is determined by the storage space purchased.
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How many files can be backed up?
You can back up as many files as you wish, up to your established storage quota, and based on business rules that are set by your company. The administrator for your company has the option of setting limits to the number of files that can be backed up by a user.
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How many computers or servers can I backup?
The number of computers or servers that can be backed up is determined by the storage space purchased. Each computer must be allocated at least 1 GB of storage. Therefore, if your company purchased 50 GB, then up to fifty computers can be backed up if each computer is allocated 1 GB.
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Are there any limitations to the types of files I can back up?
You can back up all files except for your operating system, application, or temporary Internet files such as: disk images (.iso), virtual drives (.vmc, .vhd, .vmsn), system configuration and driver files (.sys) and application files (.dll). Even though EFS encryption files are supported by Remote Data Backup, other types of encrypted files may not be able to utilize Remote Data Backup’s incremental backup feature.
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Will Remote Data Backup back up my entire disk drive? What about my applications and system files?
Remote Data Backup was designed to back up data files. It was not designed to back up system and application files.
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Which files should I back up?
When determining which files should be backed up, you should include business-critical data that is difficult to replace or crucial to the operation of your business including:
- Proprietary documents
- Spreadsheets
- Contact lists
- Financial records
- Database files
- Intellectual property
- Email
If you're not sure what you want to back up, Remote Data Backup offers several pre-established backup sets containing common file types for backup. You can use these default backup sets, create custom backup sets, or manually select specific files or folders that you want to back up.BACK TO TOP
Is Remote Data Backup secure?
Remote Data Backup encrypts data during all phases of backup. Files are encrypted on the source machine, in transit, and at rest in our datacenters using 448-bit Blowfish encryption. As files are transferred to our partner's servers, 128-bit SSL encryption is used – the same encryption used by financial institutions.
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How does Remote Data Backup keep my data from being lost?
Your data is stored in its encrypted state in Remote Data Backup's data centers with 24/7/365 onsite monitoring and security, state-of-the-art fire detection and suppression systems, redundant power distribution units, and seismic safeguards that can withstand a 7.5 magnitude earthquake. In addition, we use a proprietary protection mechanism based on a complex encoding structure to ensure that your data is safe, even in the event of multiple hardware failures.
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What is the website URL for the Remote Data Backup portal?
You can sign in to your user account at the Remote Data Backup portal at https://login.businessbackup.brighthouse.com. If you are the company administrator and want to access the Administrator Console, then click on the "Admin Login" link on this page.
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What can I do at the Remote Data Backup portal?
You can restore backed up data via the website; we recommend using this option if you are restoring less than 20 GB of data. If you are restoring more than that, we recommend you use your Remote Data Backup client. If you are the company administrator, you can manage your company's account using the Administrator Console.
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How do I restore my data?
Remote Data Backup offers two ways to restore your data – either using your Remote Data Backup client or else via the website (recommended for restoring less than 20 GB of data).
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How often can I restore my data?
You may restore files as many times as you need.
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What happens if I delete a file from my computer that I had marked for backup?
If you delete a document and then run a backup, Remote Data Backup will assume that you no longer need a backup copy of that document, and will mark the file to be removed from our system. (We keep it on file for 30 days, just in case you change your mind.) After 30 days, the file will be deleted from our servers and you will not be able to get it back.
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How can I view the status of my backup?
Double-click the Remote Data Backup tray icon to open the application. The status window that comes up will indicate the progress of your backup.
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How long will it take to back up?
The initial backup will take the longest time. A number of factors impact this initial backup time, including size of files to be backed up, amount of bandwidth, speed of your Internet connection and, computer usage. Since Remote Data Backup is designed to work in the background, by default, it goes to “sleep” whenever the computer is in use so that computer resources and network connection are not slowed down. For a typical system on a typical broadband line, and if you continue working on your computer during the backup, Remote Data Backup backs up data at the rate of about 2-4 GB per day. If left undisturbed on a fast connection, however, you can back up over 9 GB in a single day.
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Can I reduce the time it takes for the initial backup?
While your computer is being backed up, you will be able to work on your computer. However, if you wish to speed up the time it takes to complete the initial backup, you may want to consider the following options:
- Only back up critical files initially. Add other files after the initial backup is completed.
- Exclude files that are typically very large in size, such as videos, from the initial backup.
- Change bandwidth and CPU settings used by Remote Data Backup by going to the Options tab in the Remote Data Backup client. Typically other Internet applications, such as email and web browser, receive priority in bandwidth usage.
- Keep your computer on overnight. You do not need to be logged into Windows for backup to occur. However, you may need to adjust your Energy Saver preferences to prevent the computer from going into “sleep” mode for uninterrupted backup.
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Will it always take as long as the first time to back up my data?
After your initial backup, subsequent backups are relatively quick. Remote Data Backup performs differential backups so that it only backs up the portions of your files that have changed since the last time they were backed up. This saves time, bandwidth and storage space.
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What is Bandwidth Throttling?
Users can throttle the bandwidth that will be used for online backups. To understand how bandwidth throttling works, imagine a set of two power lines running to and from your company, but instead of power, information such as files or images, is flowing through the lines. One line is only for uploading to the Internet (backups, email, etc.), while the other is only for downloading from the Internet (incoming email, programs, etc.). During some parts of the day, you might need Remote Data Backup to use less of your upload bandwidth so other higher priority services such as email can use it. This is called "throttling." You can customize the backup throttle so that you don't tie up your information lines when you need them the most. While throttling determines the amount of bandwidth you want to dedicate to Remote Data Backup, Backup Speed determines how much of your computer's CPU is dedicated to the encryption and backup of your files.
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What if my internet connection disconnects while Remote Data Backup’s backing up or I shut off my computer in the middle of a backup?
The next time you get online, Remote Data Backup will just continue where it left off when your computer shut down.
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What happens if I delete a file accidentally?
When you delete or deselect a file it is removed from your backup configuration and marked for deletion on the Remote Data Backup servers. Remote Data Backup keeps a copy of that file in older backup sets just in case the deletion was accidental. Those older backup sets are kept for 30 days and then deleted. To restore a file you have accidentally deleted, go to one of these older backup sets, before you deleted the file. Restore the file from here and include it in future backup sets.
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How can I view the status of my company’s backup?
If you are the administrator, the Administrator Console will show the “Backups” with two graphical representations of your company’s backup history. The Backup Overview pie graph displays the number of successful backups within the last 24 hours, one week, or over one week. The backups made in the last week graph displays the number of backups made during the last week and what days they were performed. In addition, the backups made in the last week graph displays the maximum number of backups performed at one time and the average number of backups performed.
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It seems like Remote Data Backup is slowing my computer. Can I do something to fix this?
You can change the Backup Speed via the Remote Data Backup Settings window.
- Click on the Remote Data Backup icon in the system tray of your computer.
- Select the Settings button in the Status window.
- Select Options and then the Performance tab.
- Move the slider bar in the Backup Speed section towards Faster Computer which will slow down backup and speed up the computer.
- Click Save. It may take it a minute to take effect.
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