I am unable to hear my Voice Mail messages online?
To hear your voice messages online you need a media playback tool configured to play .WAV files, such as Media Player, RealPlayer, WinAmp, QuickTime, Ultra Player, or Sonique. Many of these tools are free downloads. We are always testing new media playback tools, so we encourage you to contact us if one you are using is not compatible with Online Tools.
Does the Media Player launch immediately for me to listen to my messages?
The Media Player may take several seconds to launch.
I have configured my media playback tool to play .WAV files and I am still unable to hear my Voice Mail messages?
Please check your computer audio in the task bar and make sure that the mute option is not checked. Next verify that the sound is turned up enough to hear the messages.
How long will messages stay on the Online Tools?
Voice Mail messages will remain indefinitely as long as you don't delete them either through the Online Tools Site or your telephone, although it is suggested that you store them to your computer’s hard drive.
Will I receive email notification of new Voice Mail messages?
Not at this time. We anticipate this feature to be a part of future Online Tools enhancements.
How do I know if I have new Voice Mail messages while logged on the Online Tools site?
Click the Refresh button and all new messages will be displayed.
How long are my Voice Mail messages kept before being deleted?
Messages are not automatically purged, they can be saved indefinitely.
How many Voice Mail messages can I have?
Your Voice Mail box is limited to about 40 minutes of messages, but there is no limit to the number of messages.
What will happen when my Voice Mail box is full?
Callers will be notified if the mailbox is full and not accepting new messages.
Can callers mark Voice Mail messages they leave as urgent?
Yes, callers will be prompted, while leaving a message, to mark the message with a priority level.
How can I listen to my Voice Mail messages?
There are currently three ways to listen to your messages:
- While in the office – Pick up your phone and call your Business Phone number. Follow the voice prompts that tell you how to listen to your messages.
- While away from the office – Call your Business Phone number from another phone by calling the Voice Mail remote access number (must not be answered by someone at the office)
- Anywhere – From a computer with online access by logging on to the Online Tools site.
Can I hear my messages online if I have a MAC?
Yes. The Online Tools site is available on PC and MAC browsers.
Can I change the order in which my Voice Mail messages are displayed?
Yes. Voice Mail messages are displayed in the order they are received, newest to oldest. However you can click on a column header to resort your messages.
What is the 5 letter security code?
The 5 letter security code cannot be read by a computer and must be entered manually. This helps to prevent automated processes, or scripts, from compromising accounts. Automated scripts are typically used to gain unauthorized access to accounts. Thank you for helping us to make our products and services more secure.
Is there an option to listen to my Voice Mails through my iTunes player, so it doesn’t save it in my iTunes library?
Yes. To change your default player from iTunes, go into the QuickTime control panel, click on the File Types tab and then check .WAV files. Once this is complete, ignore the iTunes request to make it the default player for audio files. .WAV files will now play in QuickTime.
I forgot my PIN, what do I do?
Click the "Forgot PIN" link, enter your phone number, enter the 5 letter security code & click continue. Enter your security answer and click continue. Follow the steps to reset your PIN.
I forgot my security answer and do not have my PIN?
If you do not know the answer to your security question to reset your PIN, you must call Customer Care to have your PIN reset.
What is PIN Skip?
When PIN skip is enabled, you will not be prompted to provide a PIN number when calling your home phone number.
What should I select as my Voice Mail PIN?
Any 4 numeric digits; (#) and (*) are not allowed.
How do I change my PIN?
Navigate to the voicemail settings page. Under the PIN reset section, click "Configure".