What does the Bright House Networks Data and Internet service offering consist of?
Bright House Networks offers the following Data and Internet options to suite your specific business needs:
Cable Modem (Coax): With speeds ranging up to 20 Mbps.
Dedicated Internet Access - Offering service speeds ranging from 2 Mbps to 155Mbps per site with an aggregate of 1Gbps across all customer sites.
How do I know which HSD speed package is right for me?
Bright House Network's HSD offers affordable, scalable solutions for all your business needs.
Just getting started?
- Plug in to the digital economy with a High Speed Internet connection that you can upgrade as your business grows.
- Less than 10 employees and just a few online at the same time?
- Need the security of remote storage, but not a tremendous amount of data to store?
- Several employees online at once? Need to send and receive large files?
- Choose a package that includes the same standard user security but doubles your remote storage.
- When the time comes to communicate with the world, you'll need more bandwidth
- Move large files, graphics and data faster; improving employee efficiency, and with 200 Mb of storage more stays secure.
- With this package, your business is connected and ready to grow.
- With 50% faster upload speeds and even more storage.
- Get incredibly fast Internet aces to move high volumes of data.
- Includes 1 GB of remote backup to avert business data loss due to hurricanes, fire, theft, system failures and human error. This package is the ultimate for businesses.
- *Speeds vary by Market
What is Dedicated Internet Service?
Dedicated Internet Access (DIA) is deployed to grant customers ease-of-use in addition to meeting their bandwidth needs of internet access with fiber at speeds up to 155Mbps. The service provides dedicated fiber access from the customer site to the Bright House Networks' IP network. The user bandwidth is carried transparently through the Bright House Network IP network to the internet.
Custom Offerings for Dedicated Internet include:
Dedicated Fiber Access above 155Mbps and/or aggregate above 1Gbps: Service speeds ranging from 160 Mbps to Gigabit Ethernet (1000Mbps).
Dedicated Internet Access with BGP: Enables customers to use Bright House Networks and a second provider to connect to the internet.
Managed VPN: A virtual private network (VPN) service between several cable modems.
Cable modem aggregation: A virtual private network (VPN) service between several cable modems and a single site over fiber.
Managed Firewall: Provides a solution for customers that want to filter access to their servers.
Redundant Service: Provides various solutions for offering redundant equipment and/or paths between the hub and the customer site.
What are the features of DIA?
Standard Options for Dedicated Internet Access include:
Network Address Translation Dynamic Host Configuration Protocol
Domain Name Service hosting (both forward and reverse resolution)
E-mail hosting (standard = 5 mailboxes)
IP Services
o&Internet Access
o&DNS Query
o&NTP
Dynamic and Static Internet Addresses included (with completed IP justification form for blocks greater than 14 usable.)
Business Customer Service Level Agreement.
Are there any Upgrade Options?
Upgrade Options include:
- Metro Ethernet Solutions (Multiple site Intranet) using separate electrical ports on the optical CPE
- Leased Router with no configuration file
What is Border Gateway Protocol?
Border Gateway Protocol v4 is the standard protocol utilized to advertise routes between separate autonomous systems (A collection of routers under a single administrative control – consequently with a single routing policy). Typically Border Gateway Protocol is utilized by an organization who desires upstream Internet Service Provider redundancy – i.e. if ISP A experiences a failure, the enterprise will still have connectivity inbound and outbound via ISP B. Generally, the goal is to use 2 or more connections in a way that will "load-balance" them. Ideally, roughly half the traffic will go in and out of each connection. For "fail-over" routing if one connection goes down the other one keeps the customer connected to the Internet.
What is Metro Ethernet?
Metro Ethernet Solutions (MES) can be deployed in several configurations based on the customer requirements. This solution includes the creation of a Virtual LAN from one site device to another site device. Delivered on fiber with speeds up to 155Mbps, the service provides dedicated fiber access from the customer site to the Bright House Networks' IP network. The user bandwidth is carried transparently through the Bright House Networks' IP network to the Internet.
What are my options for Metro Ethernet?
Standard Options:
- Connection from one customer site to another customer site.
- Customer may carry VLANs by stacking using Q-in-Q tagging (May have longer lead time. Not all hubs are enabled.)
- Business Customer Service Level Agreement.
Upgrade Options:
- Leased Router with no configuration file
- Dedicated Internet Access using separate electrical ports on the optical CPE
- Optional Metro Ethernet Solutions (MES) can be deployed in several configurations based on the customer requirements. These are in addition to the standard offerings.
Custom Options:
- Customer may carry VLANs by stacking using Q-in-Q tagging. Q-inQ tagging is not supported by default and has to be customized causing a little bit more lead time. It is only available in specific hubs must be evaluated on a per customer basis.
- VLAN Trunking Protocol (VTP messages Transporting of Bright Protocol Data Units (BPDU's) end to end
- Continuous Data Protection (CDP) support across the Bright House Network's switched network
- Spanning tree domains across the Bright House network for a customer.
- Redundant Solutions
- In addition to the primary access link, redundant solutions are available. This solution will be custom designed based on customer needs and willingness to pay. Possible offers include full path redundancy (either wired or wireless) or simple equipment redundancy. Below are the custom solutions we currently can support.
Standard Offerings
In our standard offerings, fiber customers receive the benefit of transport redundancy over the Bright House Network redundant core network. Hub site and backbone redundancy features include:
- Conditioned AC and DC power to eliminate brown-outs and black-outs.
- Generators and UPS systems in the event of extended loss of commercial power.
- Bright House Networks backbone transport utilizes a ring design utilizing east and west diverse paths.
- The Bright House Networks IP backbone includes redundant routers to the internet.
- Diverse Fiber Path - For customers concerned about the path from their location to the hub site, Bright House Networks offers a diverse fiber path solution. The solution is designed to eliminate the customers concern over losing connectivity to the Bright House Networks hub site if one fiber pair was accidentally cut.
What is Full Redundancy?
Full redundancy is the most comprehensive solution and provides the highest levels of availability. This solution includes:
Redundant Customer Premise Equipment (CPE) configured with automatic failover capabilities.
Diverse Fiber Paths to primary and secondary hub sites.
Does Bright House offer Managed Firewall Service?
Yes. Bright House Networks' Managed Firewall Service is intended to increase the security of the customer network by providing access to application ports specified by the customer. Unless specifically permitted, all connections are filtered by the firewall appliance. Bright House Networks also offers out-sourced Managed Security solutions which are available in all divisions and primarily targeted at the Small/Medium Business customer.
What is DNS?
Domain Name Services (DNS) is a service intended to give name resolution on the Internet to a user's web site or host name. Incidents occurring during initial installation may require changes in the initial DNS entries. Bright House Networks can provide both forward and reverse name resolution.
What is NAT?
NAT (Network Address Translation) is the translation of an Internet Protocol address (IP address) used within one network to a different IP address known within another network. One network is designated the inside network and the other is the outside.
NAT reduces the need for a large amount of publicly known IP addresses by creating a separation between publicly known and privately known IP addresses.
What is DHCP?
Dynamic Host Configuration Protocol (DHCP) provides the ability to dynamically assign IP addresses to customer devices that support DHCP. DHCP can be configured to assign the following items to customer devices: IP address, subnet mask, default gateway, domain name, WINS servers, and DNS servers.
What are Services Levels are associated with Bright House Networks' Data and Internet Services?
Bright House Networks "raises the bar" on superior network performance and high quality care for Data and Internet Services. Please click here to learn more about the Service Levels for Data and Internet.